Terms and Conditions pgbet — Complete Platform Usage Guide

1 Introduction & Acceptance of Terms

Welcome to pgbet, an online entertainment platform operating under the domain pgbet.bz. These Terms and Conditions ("Terms") govern all aspects of your use of the platform, services, games, and any content provided by pgbet to its users.

By accessing the pgbet website, registering an account, making a deposit, playing any game, or using any of our service features, you are automatically deemed to have read, understood, and agreed to be bound by all terms contained in this document, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Pgbet reserves the right to amend, update, or improve these Terms at any time without prior notice. Changes take effect immediately upon being published on the website. It is the user's responsibility to review these Terms periodically. Continued use of the platform following any amendment constitutes your acceptance of the changes.

2 Member Eligibility

To register and use pgbet services, you must meet all of the following eligibility requirements without exception:

• Aged 18 and above on the date of registration. pgbet enforces a zero-tolerance policy against registration by underage individuals.
• Having full legal capacity to enter into binding agreements under the laws of your country of residence.
• Not be on any list of individuals prohibited from using online gambling services by any relevant regulatory body or authority.
• Not currently be under a self-exclusion process or a game limit program that you have personally set.
• Register only one account only per individual. Holding more than one account is a serious violation of these Terms.
• Providing accurate, complete, and up-to-date personal information during registration and throughout your use of the platform.

Pgbet reserves the right to request identity verification (KYC) documents at any time to confirm a user's eligibility. Documents typically required include a copy of a national ID or passport, proof of current address, and proof of the payment method used. Failure to submit the requested documents within the stipulated timeframe may result in the account being temporarily suspended or terminated.

3 Registration & Account Management

Each user is only permitted to hold one active account at pgbet. Multiple account registrations — whether using different names, emails, phone numbers, or payment methods — are strictly prohibited and may result in the termination of all associated accounts and forfeiture of remaining funds.

During registration, you are required to provide accurate and complete information. This information is used for identity verification, payment processing, and official communications from pgbet. Any changes to your personal information must be updated in your account promptly.

• Full name must match your official identification document.
• An active and accessible email address is required for account verification and important communications.
• A valid Malaysian phone number is required for two-factor verification.
• Passwords must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.

Pgbet is not responsible for any losses arising from inaccurate information provided by the user. It is your sole responsibility to ensure your account details are kept up to date and your password is stored securely.

4 Deposits & Withdrawals

Pgbet supports a wide range of deposit and withdrawal methods commonly used in Malaysia, including DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, ShopeePay, and local bank transfers. All financial transactions are processed through a payment system protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit amount is RM10 per transaction.
• Deposits may only be made using payment methods registered in the account holder's name. pgbet does not accept third-party deposits.
• Successful deposits are credited to your account within 15 seconds to 5 minutes depending on the selected payment method.
• Pgbet does not charge any processing fees for deposits. However, your bank or e-wallet provider may impose their own charges.

Withdrawal Requirements:

• The minimum withdrawal amount is RM30 per request.
• Withdrawals are only processed to a bank account or e-wallet registered under the same name as the pgbet account holder.
• Full KYC verification is required before your first withdrawal request is processed.
• Withdrawal requests are typically processed within 15 minutes to 24 hours on business days.
• Pgbet reserves the right to delay withdrawals for security review purposes if unusual activity is detected on an account.

5 Bonuses, Promotions & Wagering Requirements

Pgbet offers a variety of bonuses and promotions from time to time to reward our new and loyal members. Each bonus is subject to specific conditions stated in its respective promotional terms. The general terms applicable to all bonuses are as follows:

• Each bonus may only be claimed one time only per account, per household, per IP address, and per device.
• All bonuses are subject to wagering requirement that must be fulfilled before any withdrawal can be made.
• Bonuses cannot be directly converted to cash until wagering requirements are fully met.
• Pgbet reserves the right to void bonuses and associated wins if a user is found to have abused the promotions system.
• Unused bonuses will expire automatically once the designated validity period ends.
• Wagering on certain games may not count, or may only partially count, toward wagering requirements. Please refer to the specific terms of each promotion.

Pgbet reserves the right to modify, suspend, or terminate any bonus or promotional programme at any time without prior notice. Any decisions made by pgbet regarding bonus claims are final and binding.

6 General Game Rules

All games offered at pgbet use a Random Number Generator (RNG) that has been tested and certified by internationally recognised independent bodies. This ensures every game outcome is completely random and cannot be predicted or manipulated by any party.

• Players are fully responsible for understanding the rules of each game before playing.
• Any technical malfunction or internet disruption during gameplay is beyond pgbet's control. pgbet is not liable for losses resulting from connectivity issues on the user's end.
• In the event of a dispute regarding game results, pgbet's server records shall serve as the final and binding evidence.
• The minimum and maximum bet for each game is as displayed in the respective game interface.
• Pgbet reserves the right to void game rounds or bets in the event of a technical error or a mistake in the published odds.

For live sports games, confirmed bets cannot be cancelled except in circumstances where a match is cancelled or postponed more than 24 hours from the originally scheduled time. In such cases, the bet will be refunded to the player's account balance.

7 Account Security & Privacy

Your account security is a shared responsibility between pgbet and you as the user. pgbet provides a multi-layered security system including two-factor authentication (2FA), 256-bit SSL data encryption, and real-time account activity monitoring.

• You are solely responsible for keeping your password and account login details confidential.
• Do not share your account details with anyone, including family members or friends.
• Enable two-factor authentication (2FA) for an added layer of security — this is strongly recommended.
• Always log out of your account after use, especially on shared devices.
• Immediately report any suspicious activity or unauthorized access to your account to the pgbet support team.

Pgbet will never request your account password via email, live chat, or any other communication channel. If you receive any communication requesting your password on behalf of pgbet, please disregard it and report it to us immediately.

8 Prohibited Activities & Conduct

The following activities are strictly prohibited on the pgbet platform and may result in immediate account termination, forfeiture of funds, and legal action:

• Fraud & Falsification: Providing false information, using another person's identity, or falsifying verification documents.
• Money Laundering: Using pgbet as a channel to process illegally obtained funds.
• Bonus Abuse: Opening multiple accounts to repeatedly claim bonuses or using automated software to manipulate the promotions system.
• Collusion & Game Fraud: Collaborating with other players to manipulate game outcomes, particularly in Live Casino games and poker.
• Use of Illegal Software: Using bots, automated scripts, or third-party software to gain an unfair advantage in games.
• Unauthorized Access: Attempting to hack, breach, or disrupt the security systems of pgbet.

9 Account Closure & Suspension

A pgbet account may be closed or suspended in two ways: upon the user's own request, or at pgbet's discretion due to a breach of these Terms.

Closure at user's request: You may request account closure at any time by contacting the pgbet support team via live chat. Before the account is closed, all active bonus wagering requirements must be fulfilled, or the relevant bonuses will be forfeited. Valid fund balances will be processed for withdrawal upon completion of full KYC verification.

Closure at pgbet's discretion: pgbet reserves the right to suspend or close any account without prior notice if:

• User found to be in violation of any section of these Terms.
• Suspected fraudulent activity or money laundering has been detected.
• User found to be under 18 years of age.
• A directive has been issued by a relevant authority or regulatory body.
• Account inactive for more than 12 consecutive months.

In cases of closure due to a breach of these Terms, pgbet reserves the right to withhold or forfeit any remaining balance in the account, subject to the outcome of an internal investigation.

10 Liability Disclaimer & General Provisions

Pgbet provides an online entertainment platform on an "as-is" basis, without any implied or express warranties regarding fitness for a particular purpose. While pgbet strives to ensure the platform operates without interruption, we do not guarantee that the service will always be free from technical errors or disruptions.

• Pgbet is not liable for any financial losses incurred by users while using the platform, whether direct or indirect.
• Users acknowledge that gambling involves the risk of losing money and should only gamble with funds they can afford to lose.
• These Terms are governed by the laws of the jurisdiction in which pgbet operates. Any disputes that cannot be resolved through negotiation will be referred to binding arbitration.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the pgbet support team via live chat, available 24 hours a day, 7 days a week. We are committed to responding to all enquiries in a timely manner.